Reference

Privacy Policy for Your play1221 Account

Our Privacy Policy explains how play1221 handles the details you provide when opening an account, signing in and checking wallet status.

Account dataWallet referencesCookie choicesAccess requests

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How Wallet Details Enter Our Privacy Policy

play1221 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the account and transaction details needed to provide access, verify a phone number, investigate a wallet status and respond to a privacy request. For example, a DANA or QRIS reference may help us match a deposit record to your account, while OVO, GoPay,

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bank transfer or virtual account details may appear in a support record when you ask us to check a payment status. We do not ask you to place payment credentials in a public message. Access or eligibility depends on local law, and our handling of records
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follows the requirements that apply to the service location. If a legal request conflicts with your preferred deletion date, we retain only the relevant record for the required period.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Get Privacy Answers Beside Account Help

A clear contact path helps you ask what we hold, why we use it or how to correct an account detail. Open the support route from your account area and include the phone number connected to your play1221 profile, without sending a password or full wallet credentials. If you are in Jakarta or elsewhere in Indonesia, we use the same privacy request steps; access remains where local law permits. We may ask for account verification before discussing personal records.

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Account access request

Ask us to confirm which account details are linked to your verified phone number. We may request an account step before sharing records, so another person cannot use a simple name or payment reference to obtain your private details.

Wallet record question

If a DANA, OVO, GoPay or QRIS reference looks incorrect, send the relevant date and account identifier through the support path. We use those details to locate the record without asking you to reveal a wallet password.

Correction or deletion

Tell us which personal detail needs changing or which request you want to make. We assess the request under applicable law, explain any record we must retain and confirm the next step through your account contact route.

DATA CONTROLS

What We Keep Secure On Your Device

Your privacy choices work best when account access and device habits support them. We use the details connected to your sign-in, phone verification and wallet checks for defined service and security purposes…

Account security

Phone verification helps us connect a request to the right account before we discuss personal records. Keep your sign-in details private, and contact us if a device path or account step appears that you did not start.

Cookie settings

Cookies can remember selected settings and help us understand whether a page loads correctly. You can manage browser cookie controls on your phone or desktop, although some account functions may not work as expected when essential cookies are blocked.

Payment references

We may retain transaction identifiers for DANA, OVO, GoPay, QRIS, bank transfer or virtual account checks. These references help reconcile an account record and are not a request for your wallet PIN or banking password.

Device behaviour

A mobile browser may store a session token or cookie after you sign in. Sign out and clear site data on a shared handset; on your own device, check browser permissions if you want to limit stored preferences.

Retention period

We keep personal records only for as long as needed for the stated purpose, account security, dispute handling or a legal requirement. When a valid retention period ends, the relevant record is removed or separated from active account use.

Policy changes

If this Privacy Policy changes in a way that affects your account data, we will place the updated wording on this page. Check the page before completing phone verification or sending a new wallet-status request.

Privacy Policy Answers Before Account Access

These Privacy Policy answers focus on the account actions you are most likely to take: phone verification, wallet checks, mobile sign-in and requests about stored records. We keep the wording practical so you can decide what to share before using the play1221 account area. Where an answer depends on a legal requirement or your location, access depends on local law.

It covers personal details connected to your account, phone verification, sign-in activity, cookies and payment references used for DANA, OVO, GoPay, QRIS, bank transfer or virtual account checks. It also explains requests for access, correction, deletion and details about required retention.

We use your phone number to create and protect the account, complete the required verification step and connect support requests to the correct record. If you ask about private data, we may verify account ownership before sharing or changing anything.

Yes. A DANA or QRIS reference can be stored when it is needed to match an account transaction or investigate a status question. The record does not require you to send a wallet PIN, banking password or full private payment credential.

Use the privacy contact path from your account area and state that you want access to your personal records. Include the verified account phone number and a clear request. We may complete an ownership check before preparing the response.

You can ask us to correct an inaccurate detail or delete data that no longer needs to be used. We assess the request under applicable law and explain if a payment, security or dispute record must remain for a defined period.

Cookies may keep selected settings and support a sign-in session on your mobile browser. You can adjust browser controls or clear stored site data, but blocking essential cookies may require another sign-in or prevent some account and privacy-request steps.

Open the support contact route connected to your account and label the message as a privacy question. Do not include your password or wallet PIN. We may ask for phone verification before discussing account data, and access depends on local law.

Privacy Policy for Your play1221 Account

Get Privacy Answers Beside Account Help

Account access request

Wallet record question

Correction or deletion

What We Keep Secure On Your Device

Account security

Cookie settings

Payment references

Device behaviour

Retention period

Policy changes

Privacy Policy Answers Before Account Access

01 What does the play1221 Privacy Policy cover?

02 Why does play1221 need my phone number?

03 Does the Privacy Policy cover DANA and QRIS records?

04 How can I request a copy of my account data?

05 Can I ask play1221 to correct or delete my data?

06 How do cookies affect my mobile account access?

07 Where can I ask a Privacy Policy question?

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